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WHY INTELCIA

WHY INTELCIA

At Intelcia, we partner with you to redefine excellence in outsourcing, combining our global expertise with a deep commitment to your vision. Our leadership in the industry ensures that every solution we deliver is tailor-made to empower your growth. 

WHY INTELCIA
WHAT
WE DO

Solutions

Focus on what matters—your core business. Intelcia delivers efficient, scalable solutions with expert support to drive your growth and objectives.

    CX Solutions

    CX Solutions

    We design seamless customer journeys, leveraging advanced technology to enhance experiences and drive business performance.

    • Acquisition & Onboarding
    • Commercial & Technical Support
    • Loyalty & Retention
    IT Solutions

    IT Services

    We manage and optimize IT operations, and digitize business processes with tailored, end-to-end services and solutions

    • Infrastructure
    • Applications
    • Data & AI
    • Cloud Services
    • CyberSecurity
    AI & Innovation

    AI & Innovation

    Shaping the future of customer relations through seamless and scalable solutions

    • Understand your customers
    • Augment your operations
    • Engage with your clients
    Plug & Play Business Services

    Plug & Play Business Services

    Our pre-packaged solutions help businesses optimize efficiency, compliance, and performance with minimal effort and maximum results.

    • Lead Gen & Digital Advertising
    • Quality Monitoring
    • Recruitment & Payroll
    • Collection

    INDUSTRIES

    In a dynamic business landscape, agility is key. We help you stay ahead by leveraging our expertise and innovative solutions to drive transformation and long-term success for your business.

      Public Sector

      Modern Solutions for Citizen-Centric Services

      Telcos

      Seamless Connectivity, Superior Customer Experience

      Energy

      Operational Efficiency for a Sustainable Future

      Banking

      Transforming Customer Relationships for Lasting Growth

      Insurance

      Smart Data for Seamless, Personalized Coverage

      Retail & E-commerce

      Seamless Shopping, Online and In-Store

      Travel

      Enhancing Journeys with Personalized & Effortless Experiences

      Media

      Data-Driven Innovation for Evolving Audiences

      World

      INTELCIA IN THE WORLD

      To build unique and lasting relationships with our clients, we rely on a dense global network and multilingual teams. We are 40.000 employees in 17 countries in Africa, the Indian Ocean, Europe, the United States, Latin America & the Caribbean. This diversity, which reflects the consumers, clients and ultimately the citizens we serve, is an essential driver of performance and innovation.

      Morocco

      Sites: 12
      10.700 employees

      France

      Sites: 11
      4.100 employees

      United Kingdoms

      Sites: 1
      200 employees

      Spain

      Sites: 10
      6.000 employees

      Portugal

      Sites: 15 Intelcia + 15 clients
      7.000 employees

      Portugal

      Sites: 15 Intelcia + 15 clients
      7.000 employees

      Ivory Coast

      Sites: 1
      1.400 employees

      Cameroon

      Sites: 1
      850 employees

      Madagascar

      Sites: 2
      2.200 employees

      Mauritius

      Sites: 1
      400 employees

      USA

      Sites: 1
      410 employees

      Dominican Republic

      Sites: 1
      400 employees

      Colombia

      Sites: 3
      3.000 employees

      Chile

      Sites: 1
      400 employees

      Egypt

      Sites: 2
      1.700 employees

      Tunisia

      Sites: 1
      400 employees

      Brazil

      Romania

      RECOGNITIONS & AWARDS

      Our ongoing pursuit of excellence in everything we do, our commitment to the community and diversity are rewarded every year.

      ELU SERVICE CLIENT DE L'ANNEE 2022
      AEERC
      Contact Center World
      CX Awards
      APCC Best Contact Centers 2023
      DEC
      ELU SERVICE CLIENT DE L'ANNEE 2023
      CX interaction awards 2021
      Service client 2024
      Excelencia 2023 Major Proveedor
      WF100
      Forbse RRHH 2023
      Excelencia
      Fortius2022
      Platinium Contact Center Awards
      The european global business awards
      Morocco Sports Awards
      NEWSROOM

      NEWSROOM

      Join us

      JOIN US

      At Intelcia, we’re a multi-skilled, multi-cultural, and multi-lingual global team, delivering exceptional experiences that shape a better tomorrow.

      We value boldness, creativity, excellence, benevolence, and solidarity—the foundation of our success. Joining us means growing in a dynamic, agile environment where learning and development thrive.

      With 20 years of innovation, we continue to push boundaries. Shape the future with us!