Energy
Today, being an energy expert is complex and highly competitive. Regulatory and technological changes require players to reshape their business models. They need to develop innovative growth strategies and invest in the customer experience while optimizing their costs. In a fast-paced environment, we help companies in the sector to achieve operational and business excellence through a dedicated organization and experienced teams.
Our consultants are on hand to boost their capabilities by using state-of-the-art technologies.
Your challenges
- Improve operational and business performance
- Diversify in terms of services
- Improve your customer experience
- Optimize costs
- Regulatory issues
- Competitive environment
Our solutions to meet your needs
- Customer experience consulting
- Agile and innovative business and organizational models to help you create value with the help of a dedicated team
- Digital marketing offering geared towards lead generation to grow your customer base
- State-of-the-art technology and artificial intelligence solutions to improve customer satisfaction and grow your revenue
Our other industries
Public Sector
The public sector needs constant modernization to be more efficient and in tune with users’ expectations. Over the last 15 years, Intelcia has developed a solid expertise in the management of citizen relations with the help of teams who embody the values and the mindset of public service players.
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Telcos
Telcos are under greater pressure to deliver quick and high-quality services. Staying competitive and retaining customers will require a personalized, omnichannel customer experience and investments in operational efficiency.
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Travel
The health crisis is perhaps the tipping point for a new era of travel. With Intelcia, you will have the necessary tools to fully address the desire for immediacy, autonomy and above all, a fully personalized experience.
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Media
Traditional media are compelled to reinvent themselves as new consumption patterns emerge. By tapping into the entire consumer data ecosystem, it is possible to implement innovative approaches.
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IT
In the future, the shift to automation, cloud and outsourcing will increase to ensure greater flexibility. Our engineers will help you optimize your resources and create more value for your business.
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Bank
Competition and more volatile customers have highlighted the need for traditional players to adapt their relationship model. However, they cannot address these challenges alone. We help banks transition their customer relations to a new era thus enabling them to secure their recurring revenues.
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Insurance
A seamless customer experience! This is the name of the game in the insurance industry. Having a 360° customer view to provide them with a tailor-made service is a major challenge. For example, we must make the most of data to better manage the customer experience.
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Retail & E-commerce
Offer an innovative, fast and seamless shopping experience. This is one of the challenges retailers face when dealing with customers who are fans of online sales platforms, but are still very much drawn to physical retail outlets. Whatever your challenge, we have the expertise to help you take it on.
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